First impressions countBy Heather WaringWHEN was the last time that you needed or wanted to make a good impression? Were you attending a job interview, going on a first date, pitching a new business, meeting the head teacher at the school you wanted your children to attend, having a meal with your future in laws, going to a meeting where you didn't know anyone, giving a presentation? How does it feel to be in that sort of situation and how do you cope? Do you take it all in your stride, relish the challenge or run away? Do you prepare or is there nothing you can do? You may have heard the phrase you only get one chance to make a first impression', but do you really understand how important this is? People make up their mind about you very quickly and the impression they take away tends to be powerful and long lasting. This doesn't mean that it cannot change, but bringing about that change is hard work and at all times you are going against the odds. How much better to get it right initially. So how do you do it? The first thing is to be aware of what the impressions are based on. For instance, did you realize that at least 70 per cent of what we base our decisions on is non-verbal, so what we actually say is not as important as we may think. When meeting new people or walking into a new situation, try to remember to smile, make eye contact and shake hands. Make sure you shake hands firmly; there's nothing worse than a limp handshake so be sure to practise yours. Be aware of how you behave, how you communicate the words you use and how you say things and also be sure not to fidget. These things can be a real giveaway. People who are confident maintain good eye contact, keep still, smile and are relaxed. In interviews they speak clearly and are expressive. People who feel nervous, however, tend to keep their eyes lowered, sit in a hunched position and mumble and fidget. Think which of these may apply to you and how you could change things. It's not all about what you do when you are actually in the room or at the event. What else can you do? Being on time is very important, so make sure you leave more time than you need to get there and check that you know where you are going. Will you need to park? What will you wear? If you are going for an interview and are unsure about the dress culture, contact the human resources department or stand outside and watch how people are dressed. Be smart, and this applies to your entire outfit even your shoes. If you are at all concerned about body odour or bad breath, ask a trusted friend to be honest with you and deal with it. Finally, be polite to everyone you meet. You do not know what role they may play and how much their view is valued. These are just a few pointers to bear in mind, but once you know what you need to do they are not too difficult to incorporate into your routine. WaringWell runs Interview Skills Training which is fun, informative and very practical, so if this is something you think you could benefit from let us know. For further information or to give me feedback on any issues, call me on 8220 6919, email [email protected] or write to me at Heather Waring/Features, Guardian House, 480-500 Larkshall Road, Hingham's Park, London E4 9GD. 10:25 Thursday 24th April 2003
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